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Frequently Asked Questions
Return&Refund
We accept returns of products with quality problems, please contact us at support@teasuretabletop if you have any questions
We agree to offer a free cancellation service under the following conditions: Customers are required to provide reasonable and legitimate reasons and submit a request to cancel the order within 6 hours after placing the order.
If the order is cancelled within 24 hours after placing the order, a 10% fee will be charged.
If the order is cancelled within 72 hours after placing the order, a 30% cancellation fee will be levied.
It should be specifically noted that since our furniture is custom-made for each order, order cancellation will have a significant negative impact on the resale of the products. Therefore, once the furniture has entered the delivery process or production has already started, the order cannot be cancelled any longer.
Shipping
For customized products, the standard transportation process from your order confirmation to delivery usually takes 45 to 55 working days. Among them, the order processing stage takes approximately 40 to 48 working days, and the delivery stage takes about 5 to 7 working days.
Yes, we offer express shipping services. The fees will be determined based on the degree of urgency and specific circumstances. If you have any related questions, please contact us at support@treasuretabletop.com